Welcome to Boss Sale Store’s FAQ section! We’ve compiled answers to the most common questions about our premium children’s fashion, delivery services, and shopping experience. If you can’t find what you’re looking for, our friendly customer service team at [email protected] is always happy to help.

About Our Products

What types of children’s clothing do you offer?
We specialise in high-quality designer children’s fashion across six main categories:
  • Activewear for play and movement
  • Nightwear & Underwear for comfortable sleep
  • Stylish Shoes for all occasions
  • Trendy Tops featuring brands like Stella McCartney
  • Comfortable Tracksuits including Versace designs
  • Trousers & Shorts for everyday wear
Are your products true to size?
Yes, all our designer items follow standard sizing charts. We provide detailed size guides for each product to help you select the perfect fit for your child. If you’re between sizes, we recommend sizing up for growing room.
How do I care for the delicate fabrics?
Each item comes with specific care instructions. Generally, we recommend:
  • Washing similar colours together
  • Using mild detergents
  • Air drying when possible
  • Ironing on low heat if needed
Our premium packaging ensures items arrive in perfect condition, ready for their first wear.

Ordering & Account Questions

How do I create an account?
Simply click “Register” during checkout or in the top navigation. Account benefits include:
  • Faster checkout
  • Order tracking
  • Wishlist saving
  • Personalised recommendations
Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the dispatch phase.
What payment methods do you accept?
We accept all major credit cards:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted systems.

Shipping & Delivery

What are my shipping options?
We offer two convenient options tailored for busy parents:
  1. Express Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch. Perfect for last-minute needs.
  2. Free Standard Shipping: For orders over £50 via EMS, delivered in 15-25 business days. Ideal for bulk purchases.
Processing time is always 1-2 business days before dispatch.
Do you ship to my country?
We ship worldwide, excluding some remote areas in Asia and other locations with postal restrictions. During checkout, simply enter your address to confirm availability. Our system will automatically calculate any applicable duties or taxes.
How can I track my order?
Once your order ships from our Stirling headquarters, you’ll receive a confirmation email with tracking information. You can follow your package’s journey right to your doorstep. For any delivery questions, our customer care team is always available.

Returns & Exchanges

What is your return policy?
We want every purchase to bring satisfaction. You may return unworn, unwashed items with original tags within 15 days of receipt. Please email [email protected] to initiate your return and receive instructions.
How long do refunds take?
Once we receive your return at our Stirling facility, please allow:
  • 5-7 business days for processing
  • Additional time for your bank to post the refund (typically 3-5 business days)
You’ll receive email confirmation at each stage.
Do you offer exchanges?
Currently, we process returns for refunds only. For size exchanges, we recommend placing a new order for the correct size while returning the original item under our standard return policy.

Still Have Questions?

Our customer care team at [email protected] is dedicated to helping style-conscious parents like you. We typically respond within 24 hours during business days.

Boss Sale Store Headquarters:
95 Pitt Terrace, Stirling, GB CH8Z 6GB